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Our Customer Survey Results Are In
February 27, 2014
Thanks to all who participated in our 2013 Customer Survey! We truly appreciate that you invested your time in helping provide us with valuable feedback. We are going through the data to understand both what you feel we do well and what we can improve on. Here are representative quotes regarding the things you said we do best:
- “Very professional and very knowledgeable staff which includes engineering, welding, machining and testing. I was very impressed.“ Craig Chaves, Los Alamos National Lab
- “Honest, dependable, did best to please, easy to work with, product was excellent.” Dan Clark, Innovative Engineering Solutions
- “Technical competence and easiness of communication.” Emil Trakhtenberg, Argonne National Laboratory
- “Communication between the two companies in resolving quality issues on a start-up project.” Walter Bonilla, Communications Power Corp.
- “Responsiveness to our “incessant” RFQ’s, questions, changes, etc. ALWAYS get a call back even when they are very busy. Impressive staff.” Thomas Kappeimeier, Air Liquide Medal
- “The responsiveness and patience of Jake Rumel who followed me through all iterations of the project and revised their quote numerous times to meet my needs.” Peter Buerki, NP Consulting
- “I inquired about a special repair which required special skills… I contacted Meyer Tool by e-mail and received a positive response. The contact person was very helpful and knowledgeable.” Dr. S.V. Meschel, Illinois Institute of Technology
- Jason Bessuille, MIT
- Henry Belch, ANL
- Karl Beers, Air Liquide
- Dr. Susan Meschel, IIT
- Matt Hollister, Cal Tech
